FAQ'S

We are a manufacturer and supplier of professional quality gel nail products and accessories. As a leading nail brand on the irish market, our mission is to create professional, trendy products for nail technicians all over the country. We are an Irish-owned, professional-only nail cosmetic brand, trusted and tried by countless professionals throughout Ireland.

The quality of our products is unparalleled. Carefully curated by Nail Technician Lucy Madden, our products have undergone years of sampling and testing to ensure you receive only the best. We adhere to best practices in manufacturing, guaranteeing that our products are free from harmful chemicals and are completely safe. By partnering with leading labs worldwide, we ensure consistency and workability in every product

Investing in our products doesn't mean breaking the bank. Our range is designed to offer salons and professionals an extensive variety of shades without requiring a large financial commitment. This affordability allows you to refresh your colour offerings every season with minimal waste. Our pricing ethics extends across our entire range, ensuring that professionals have access to the highest quality products at industry-leading price points..

At the heart of our business is you, our valued customer. We are dedicated not only to meeting the highest standards in product quality but also to providing exceptional customer service. Our passion is reflected in our interactions with every customer, and we appreciate each order placed. From the moment you use our products, you have a team ready to assist you in any way possible.

ORDERS, SHIPPING, RETURNS & MORE

We aim to ship all orders same day placed before before 11am,

Please allow 1-2 days for ROI postage, uk please allow 3-5 days for postage

Right now we do not offer next day postage but we aim to ship all orders the same day if not next day.

Yes! We offer free shipping on all orders over €60 in ROI, Unfortunately at this time we do not offer free shipping elsewhere.

Email - thebeautyempire21@gmail.com with your request. Once your order has been placed we cannot guarantee but can try our best as we have a super quick processing time that keeps your orders being dispatched in a timely manner.

If your order has not arrived please use the tracking information provided and check the estimated shipping time with the courrior in that time period, if it has exceeded the time period please contact us via email thebeautyepire21@gmail.com aswell as the courior helpline for more information.

if you have received your order and there is something missing, wrong or damaged please contact thebeautyempire21@gmail.com within 24hrs icluding a picture of your packing slip and order received so we can communicate and resolve this.

please keep all packaging and packing slip to help us resolve this.

To return unwanted goods you should contact thebeautyempire21@gmail.com, advising the reason for returning these goods. If the goods have been unused and unopened and within 14 days and you are able to return the item, you will be liable for the cost of postage and packaging. Once we have received the item, please allow 7-10 working days for a full refund of the item.

Yes you can! email us thebeautyempire21@gmail.com

PRODUCTS

Yes, everything is! From our gel polish range, build a base range etc are vegan and cruelty free. We fully conform to EU Cosmetics Directives which ban all animal testing on cosmetic products.

Gel polish- On average, each 15ml bottle of our gel polish allows you to complete approximately 50-55 sets. The high pigmentation of our gel polishes means that, for most shades, just one coat is sufficient, helping you save on product, money and time!

Build A Base - On average, you can expect to complete between 25 to 35 sets of "Build a Base," depending on the length of the nails and the amount of product used for each set.

Nail Tips - Your Nail Tips are packaged in a box containing 550 pieces, allowing for the creation of approximately 40 to 55 sets, depending on the size of the nails and how each size is utilized.

Pro Tools- When properly cared for, these tools will last for many years. Handcrafted with the highest quality materials, they represent the best investment you can make for your nail kit!

Brushes - Our brushes are meticulously handcrafted using the finest quality hair for the bristles, ensuring that with proper care, they will last for many years.

Several factors can influence the consistency of your product, including temperature, air exposure, formulation, and age.

  • Keep your products stored at a stable temperature; room temperature is ideal and should be away from direct sunlight.
  • If your products are cold, they may thicken. Simply warm them between your hands for about two minutes to loosen the formula.
  • Certain polishes, particularly those with glitter, are intentionally formulated to be thicker to ensure the glitter remains suspended in the gel for even application.
  • Regular exposure to air can lead to the product drying out. Always make sure that lids are tightly closed after use.

The simple answer is yes; our products have been tested alongside various other brand lamps. However, for optimal retention and curing results, we recommend using our lamp.

Build A Base is a collection of amazing base gels designed to serve as a strengthening base coat or to provide structure to support natural nail growth. This range includes a variety of neutral shades, enabling your clients to use the base as a natural overlay or under gel polish colours and designs for added strength.

With Build A Base, there's no need for a separate base gel, and its durability allows for short to medium extensions.

Build A Base has a rubber base coat built in which enhances the flexibility, making nails at long lengths less prone to snapping compared to other nail systems. Build A Base can be easily removed by soaking or can be infilled based on your client's preferences.

below you will find a link to our application quide.

https://drive.google.com/file/d/1-f4-3xD5DZuRybv58jqS2FeGh75s83dX/view?usp=sharing

SDS SHEETS

https://drive.google.com/file/d/1kyzJgywOTfxWDImfL985wfKHoSn3jiFs/view?usp=sharing

https://drive.google.com/file/d/1QiTq9cyIGtkwKaPk2u1s_dNzpX721I_1/view?usp=sharing